Shipping and returns
If your order total is under $70, shipping is a flat rate of $10. We offer FREE shipping on all orders over $70. Please give us 1-3 days to prepare and package your product. After your order is processed for shipping, an email will be sent to you.
Items that are backordered or out of stock
When we hit this problem, we will do one of the following:
1. Send you an e mail with the timeline for the product arrival. You can decide if you would like to hold your order or cancel it.
2. We can also offer you a credit which can be used for future purchases.
To ensure that you are completely satisfied with your purchase, we offer easy returns at our physical Cambridge store within 30 days of purchase or you can choose to mail the product back to us.
How do I return ?
Fastest way to return a product is in person at our Cambridge store location. It should be in unopened, sealed condition. You can also choose to ship back the product within 30 days of purchase. Please note that we would not cover return shipping costs. If you have encountered any quality issues, please call us at 519-267-5831 and one of our team members will assist you. Online order confirmation can be used as proof of purchase. We encourage you to call us before you choose to return the product. Our customers are important to us. We will try to resolve the situation and provide a solution.
Where to send returns?
Returns can be done in person or can be mailed to :
Unit 5A- 30 Glamis Rd
Cambridge, ON, N1R 7H5
If you choose to mail us back the product, refund will be offered in the original mode of payment.
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